How do I cancel my family subscription?

How do I cancel my family subscription?

When you finalize the purchase of your Netmath subscription, you will be able to access your profile and start using the activities offered to you.

If for any reason you wish to end your subscription, you can cancel your service at any time by selecting the GO TO MY PLAN button under the MANAGE MY FAMILY tab. Once the process of cancelling your service is complete, your subscription service will continue until the end of the current payment period and will not be renewed.

However, if the content offered on Netmath does not meet your needs, we have a satisfaction guarantee policy for the first 30 days of your first subscription (not applicable to a renewal or second subscription). All you need to do is contact our support service by email ( ) or by phone ( 1-888-528-8066 ) to request a refund.

Following your request, we will credit the total amount of the payment received during the first 30 days. Refunds are generally processed within 3 to 5 business days depending on your financial institution. The refund is always applied to the original payment method.

A refund transaction receipt will be sent to the email associated with the parent account.

    • Related Articles

    • How do I add a child to my family account?

      A Family account allows you to have one parent account and up to four child accounts. You can add a child at any time during your subscription by logging in to the parent account ( See the procedure here ) . On the profile screen, click on the + to ...
    • Do I need a family account to track my child's progress at school?

      We consider Netmath to be a valuable resource for teachers in their teaching of mathematics, but it is even more so for students learning mathematics. We encourage schools to adopt our resource and provide access to students, even if their teachers ...
    • When does my subscription end?

      Whenever you subscribe to Netmath, the subscription follows a 12 month period, beginning on August 1st and ending on July 31st.
    • How to join my school's subscription

      As soon as the client success team registers your school in the system, the person responsible for your school's subscription will notify you. All you have to do is finalize your registration. Let's look at the steps you need to follow to join your ...
    • How do I log in to my family account (child)?

      To obtain the login procedure for a parent's access, please click on the following link : How do I log in to my family account (Parent)?. The family account uses a centralized login method for all users present on the account. The parent will use the ...