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I did not receive the password reset email
Schools and schoolboards sometimes enforce security policies that may limit incoming emails sent by Scolab or other third parties. This situation may interfere with our password reset system, among other email-dependent operations. If you can’t reset ...
How do I change my password once logged in my profile?
Note that this procedure is applicable to the teachers and students that are associated with a school subscription. For a family account, the parent profile is the only that has the option to modify their password. The first step will be for you to ...
How to sign in to my account?
Take note that the login procedure for students of 1st and 2nd grades, is different from the method used by students of other grade levels. You will find that procedure using the following link : How to log in a student account (1st and 2nd grade). ...
What is my username? How do I identify myself on the Scolab platform?
A username, client ID, identification, user/client access, are all terms often used to depict a client’s access to their profile on different platforms. We use the term "username" for it's logging process. Our usernames can be: Your Full Name: the ...
Upon login in, I'm receiving a message that my account is inactive even though it has been activated.
When this message appears, you must select one of the 3 options that are offered to you : Teacher, parent or student. Your selection will lead you to one of the following : TEACHER PARENT STUDENT If you are certain your account is activated, bare in ...
How do I change the password of a student activated in my class ?
A teacher can change the password of any student activated in their group. Please note that 1st and 2nd grade students do not use a password to sign in. This procedure applies only to students from the 3rd grade, and up. Using this procedure will ...
How to reset your password ?
For the students, an email address is not mandatory to create an account. Therefore, it might be impossible to reset the password. To avoid that unfortunate situation, we recommend specifying recovery e-mail in every student account. Here is an ...